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Contacting the Customer Service Department
You can reach our customer service department by e-mail, telephone
or postal
mail. The ideal way to contact support after product installation
is to use
the "Help....Customer Support" option from within the program.
E-Mail Address: customerservice@audiotrieve.com
Phone: 1-978-341-0020
Address:
InBoxer, Inc.
200 Baker Avenue, Suite 101
Concord,
MA 01742 USA
Customer Service for Purchases Made from Outside
the US
If you have any questions about a purchase in Europe, Australia,
New Zealand
or South Africa, please contact Transaction One customer support:
Telephone Support: +44 (0)20 8358 5849 MONDAY TO FRIDAY 9AM - 5PM
(GMT)
Email: inboxer@transaction-one.com for responses normally within
24 hours.
Paying for InBoxer
On-line purchases are preferred, although special arrangements may
be made
for site licenses and large volume orders.
We accept credit card payment for online orders.
Orders in the Americas, Africa (except South Africa) and Asia are
processed
by Wells Fargo Bank, Microsoft bCentral, or PayPal, depending upon
the user
selection.
We accept the following payment types: Visa®, MasterCard®,
American Express and Electronic Check. Acceptance of payments is
dependent upon the financial
institution. The merchant name that will appear on your credit card
statement is: InBoxer Spam Filter from Audiotrieve or PAYPAL *INBOXER
or
similar.
Orders in Europe, Australia, New Zealand and South Africa are processed
by
Transaction-One, Technology Park, Colindeep Lane
London, NW9 6DU, UK, www.transaction-one.com.
Registered in
England No. 3892751. VAT Registration No. GB 690 7519 07. We accept
the
following payment types: Visa®, MasterCard®, EuroCard, JCB, Switch
and
Solo. Acceptance of payments is dependent upon the financial institution.
The merchant name that will appear on your credit card statement
is: 'T1
COMPUTER STORE ONLINE NW9' or similar.
Your credit card is charged immediately or as soon as commercially
reasonable upon purchase. We encourage all customers and potential
customers
to try the InBoxer software using our free download prior to making
a
purchase to confirm that the software meets expectations and requirements.
All software is provided under the terms of the End User License
Agreement.
No ther warranty applies.
Please provide the "bill to" address exactly as it appears
on your credit
card billing statement. During our online real time authorization
process we
will validate that the "Bill to" information you provided
matches the
information on file with your credit card issuing company. The processing
of
your order may be delayed if we cannot verify the "Bill to" information
or
the information does not match the address information on file.
Sales Tax
We collect sales tax in Massachusetts. Tax for orders shipped to
Massachusetts will have 5% sales tax automatically added to the order
total.
VAT
We collect VAT in Europe.
Processing an Order
Copies of the InBoxer software may be downloaded at any time from
the
website www.inboxer.com. An "activation key" is required
to operate the
software after the expiration of the trial period. A copy of the
activation
key will be sent via email to the email address provided in the order.
The
key will be delivered within 24 to 48 hours of the receipt of order
confirmation from our bank. Orders received on weekends and holidays
may be
processed on the next business day.
How to Change Your Order
We process your orders very quickly. If you find that you have made
an error
in your order, please notify us immediately by e-mailing us at
customerservice@inboxer.com. If your order has not yet been processed,
we
may be able to correct it. However if the unlock key has already
been sent,
we will be unable to modify any portion of your order.
Promotional
Mailings
Audiotrieve may provide notices of updates and may survey you from
time to time. We may notify you of any upcoming promotions and specials
that may interest you. If you do not wish to receive these notifications,
please make sure to check the box that reads: "Check this box
if you do not wish to receive special promotional mailings".
If for some reason you forget to do this you can have us remove you
from our mailing list by emailing us at our customer service email
address. For more information about our privacy policies read our Privacy
Policy.
Returns and
Exchanges
Return Policy: InBoxer, Inc. encourages
all customers to take advantage of the full free trial period to
ensure that the software meets all requirements prior to purchase.
All customers must agree to the entire license agreement, which states
that the product and any support from InBoxer, Inc. or its contractors
are provided AS IS and without warranty, express or implied. There
are no refunds once the software is installed. Audiotrieve specifically
disclaims any implied warranties of merchantability and fitness for
a particular purpose.
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Minimum
System Requirements |
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InBoxer
for Outlook requires Microsoft Outlook version 2000, 2002, XP or 2003 on a
PC using Microsoft Windows 98, 2000, NT4, Me or XP. InBoxer supports PCs using Microsoft Exchange (including the Blackberry Enterprise Server for Exchange),
POP3, IMAP, Hotmail, MSN Mail and multiple profiles. At least 20MB
of free disk space is needed for installation, and 10MB thereafter
for running the InBoxer application.
Inboxer does not support Outlook Express. |
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