When should I use the Message Statistics?

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When should I use the Message Statistics?

The Message Statistics option creates a detailed report related to how the message was scored. Not only does it show the final resulting score, it informs you about the most significant words and tokens used in the evaluation. The statistics are useful for troubleshooting. If you have a message that you think has been classified incorrectly, you can look at the statistics for the message and see how it was scored by the system. As the report is formatted as an email message, you can easily send those statistics to customer support and they can use them for troubleshooting.

The Export Statistics and Import Statistics options provide a way to transfer already trained data to another system. For example, you can move the statistics to your laptop before a trip and then move them back when you return. Or, if you prefer, you may move the statistics from your office system to your home system as often as you wish. Enterprises can also create an enterprise-wide set of statistics and then import them into each PC.

To move the InBoxer information, select InBoxer -> Advanced -> Statistics tools. Move them to whatever machine that you desire by using Import Statistics. It is simple and you probably won't need to do that more than once. You would want to remember to manually Trust or Block any senders on a per machine basis, as that is not controlled in the database.


	Technical Support Options


		There are two ways to receive technical support for InBoxer: 1. Knowledge Base Search our entire site, including our extensive set of FAQs, for an immediate result anytime of the day or night. 2. Email support Use our built-in support system to directly contact our expert team. From Windows, select START -> PROGRAMS -> INBOXER OUTLOOK ADDIN -> EMAIL TECHNICAL SUPPORT as shown below: This is an excellent option because it automatically attaches critical log files that will help us understand the problem you are having.