I am not sure that InBoxer is working. What should I do?

If InBoxer is not filtering messages or if you suspect that InBoxer is not working because it was not installed properly, we suggest running Express Setup again. You can do this either by selecting the InBoxer menu, Advanced and then Setup Wizard.

1. You now should have Outlook InBoxer-Blocked and InBoxer-Review folders.

You now should have Outlook InBoxer-Blocked and InBoxer-Review folders. These folders usually appear just below the Inbox folder, as shown below. However, in certain Outlook configurations, they may appear within the Inbox folder. If you see a "+" next to the Inbox folder, expand it to reveal the InBoxer folders.



2. You should see a button labeled either "Keep" or "Block" was well as the InBoxer menu. (If you are viewing the InBoxer-Review folder, you will see both buttons.)



3. The InBoxer menu appears on the Outlook toolbar.
The drop down menu below shows how the menu appears if you select InBoxer. (NOTE: Version 1.2 has a different menu structure. There are more items and Trust/Block is now listed as Trust...) .



If you see the InBoxer-Blocked and InBoxer-Review folders, but not the buttons or the InBoxer menu after running Express Setup, then make sure that you are displaying Outlook's Standard toolbar. To do this, from the Outlook menu, select View and then Toolbars. Standard should be checked.

If everything looks all right here, there are several things you can check from the InBoxer Control Panel, as shown in the following list. (Note: This list simply summarizes the Control Panel settings. Change them, if necessary, as described in the User's Guide).

a) Make sure that the Enable Filter box is checked.

b) In the Create Filters box, check that the message says that there are at least100 good and 100 unwanted messages in the database. If not, you need to add more email folders or add the default statistics from the Change option.

c) Check the Apply Filters box to see that it says that it is "watching" the Inbox, in addition to any other folders where new messages might appear. If no folders are selected, InBoxer is not processing new messages. (Some users have Outlook rules that move new messages automatically to other folders. If this is your situation, you need to add those folders to the watch list from the Change option.)

d) Check the Apply Filters dialog to see that the InBoxer-Blocked and InBoxer-Review folders are selected for moving messages. If you like, click Change to see the Block and Review settings. Under both Block and Review, make sure that the action drop-down box under these messages should be is set to Moved, and that the proper folder is named. If the box says Untouched, InBoxer will not move the message no matter what its score might be. If the box says Copied, the original will remain in the Inbox.

e) Also check that the Apply Filters dialog, lists the proper folders for Block and Review, usually InBoxer-Blocked and InBoxer-Review. The names can be changed or deleted if the original folders are moved or deleted within Outlook. Reset the folders using Browse.

f) From the Apply Filters dialog, check the sensitivity of InBoxer. By default, InBoxer moves messages with a 90% probability score to InBoxer-Blocked and messages with a score between 15% and 90% to InBoxer-Review. However, these settings are adjustable in the Control Panel. If Review is at 0% and Blocked is at 100%, messages will not be moved.